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EMPLOYER PAD AGREEMENT - FAQS

Pre-authorized debit service available on EmployerConnect

Employers can now submit their contributions to the IWA–Forest Industry Pension and LTD Plans using our pre-authorized debit service through EmployerConnect. Making the move to pre-authorized debit service saves time and money for all involved as no cheques are required. Payments are completed online and on time, faster than mailing a cheque. 

1. How do I sign up for PAD?

Complete and return the Employer PAD agreement for EmployerConnect. We'll send a confirmation notice once your service is up and running.

2. How do I know this service is secure?

Your banking information is not stored on EmployerConnect. All debit transactions go through the banking system. We do not have direct access to your bank account.

3. Can anyone withdraw funds from my account at any time?

Only your employees that are authorized with full access to use EmployerConnect can make a payment using PAD.

4. Will my information remain confidential?

Yes. Online banking is one of the most secure money management systems* in the world today. You can depend on online banking just like you depend on us.

5. What will I need to make a stop payment?

Payments made through EmployerConnect will be debited the next day and cannot be stopped.

For a recurring payment (i.e. scheduled or payment plan), let us know within five business days prior to your next scheduled payment date and we will arrange to stop that payment.

6. How long does it take to set up?

Set up takes five business days from when we receive your completed PAD agreement form.

7. Can I cancel a pre-authorized debit agreement?

Yes, you can cancel at anytime, however, we need 15 days advanced notice prior to your next scheduled debit.

8. What if a payment falls on a weekend or statutory holiday?

If this occurs, your account will be debited on the following business day.

 

*Source: www.payments.ca 


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